Faq
Are your products really handmade?
Yes, every PinkGamla piece is thoughtfully hand-finished and hand-painted with attention to detail. Each design is carefully crafted to bring an artistic and unique touch to your space.
What materials do you use?
Our materials vary by product. We use a mix of brass, glass, ceramic, wood, air-dry clay, Styrofoam, and PVC, depending on the design and purpose.
Can I request custom designs or colours?
Absolutely! We love creating personalised pieces. Simply email us or contact us with your idea, and we will bring your vision to life.
Do you take bulk or gifting orders?
Yes, we do. Share your requirements via email, and we will get in touch with you.
How long does delivery take?
Orders are typically delivered within 5–7 working days.
How are the products packaged?
We ensure safe delivery with careful packaging. Products are covered in bubble wrap and placed over paper shreds in a sturdy cardboard box for maximum safety.Â
What if my product arrives damaged?
If your product arrives damaged, please contact us within 24–48 hours with photos, and we will resolve it quickly.
Do you accept returns or exchanges?
Since our products are handmade and often customised, returns are limited. However, we provide full support in case of any issues.
How do I take care of my décor?
To maintain your piece:
- Keep away from water
- Clean gently with a dry cloth
- Avoid harsh chemicals
- Treat it like art
Why should I choose handmade over mass-produced decor?
Handmade decor offers uniqueness (no two pieces are the same), emotional value, and craftsmanship you can truly feel.
Will the colours fade over time?
No, as long as the product is properly cared for.
How do I choose the right size for my space?
You can check the dimensions mentioned in the product description before purchasing.
Is it safe to use the pieces with real plants or water?
Some products are suitable. Please check individual product details before use.
Will the paint come off while cleaning?
No, as long as you clean gently using a dry cloth only.
Can I keep it outdoors (balcony/garden)?
Some products can be used outdoors. We recommend checking product-specific guidelines.